Frequently asked questions

Answers before you need to ask twice.

Start with the topic that matches your question. For anything that needs more detail, you can jump straight to the relevant service, pricing or support page.

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Customer questions, grouped around the booking journey.

Booking & scheduling

Services & scope

Pricing & payment

Preparing your home

RESI cleaners & trust

After the cleaning

Recurring service

Changes & cancellations

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The booking flow applies the current service, home, date and price details for your cleaning.

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Answers before you need to ask twice.

Customer questions, grouped around the booking journey.

Booking & scheduling

How do I book a cleaning?

Can I choose my cleaning date?

Services & scope

What is the difference between regular and deep cleaning?

Is recurring cleaning a different cleaning type?

Do you clean condos and apartments?

Pricing & payment

What affects my cleaning price?

Do I pay the cleaner directly?

Preparing your home

What information should I provide before the cleaning?

What if I have a pet?

RESI cleaners & trust

Who are RESI cleaners?

Does the cleaner receive my home address?

After the cleaning

Where do I find my booking details later?

What if I need help with a booking or service?

Recurring service

Do I need to start from scratch for every recurring visit?

Can recurring cleaning options change?

Changes & cancellations

How do I reschedule or cancel?

Where can I read the cancellation policy?

Go straight to the page that owns the answer.

Choose your cleaning and start the booking.