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Customer policy

Cancellation & Rescheduling

This policy page is reserved for approved RESI wording before public launch.

Development status

Not approved for publication.

RESI APP already contains cancellation and booking-date logic, but exact public thresholds and financial effects must wait for the final approved launch policy.

This page intentionally contains no substitute legal boilerplate.

Before it can become indexable or production-ready, the approved policy must be inserted and checked against the way RESI APP actually operates.

Acceptance requirements

What has to be resolved before launch.

  • Confirm the final notice thresholds and any financial effects.
  • Explain how a customer cancels or reschedules through the real account flow.
  • Keep this page version-aligned with the policy enforced by RESI APP.
  • Cross-check FAQ, How It Works and Terms before publication.